Telkom
Line has been dead for 6 days

My wife and some family left for oversead on Friday, 5 April and I need the phone urgently to be in contact with them. I reported the fault on Friday, 5 April and got a reference number.

On Monday morning (8 April) I phoned to follow up and I spoke to a lady who said that no technician had been assigned and that she would escalate the call.

On Monday afternoon I was phoned by Telkom to rate the service I had received, I gave an unfavourable report because the service had still not been restored.

On Tuesday morning I phoned again from my cell and spoke to a 'Cyrus' who promised to phone me back.

On Tuesday afternoon (after no response from 'Cyrus') I phoned again and spoke to Regina. She said that she could not trace Monday's escalation reference and that a technician had still not been assigned. She gave me an escalation reference 508602 and if I was still unhappy I could send an email to 'esccentre'.

I have also tried this.

Telkom never fails to dissapoint.

Company: Telkom
Country: South Africa
City: La Lucia

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