Telkom
Moving of line - no service

Moving to a new house, asked Telkom to move telephone and ADSL line, move date 5 April, ref 75750521a. Receive no call from a technician to inspect the new premises. 2 April, phoned to check progress. Spoke to Phumile Kubeka -unable to help. Escalated to supervisor-Awande Makhanya-who raised escalation (ref 506482), promised I will receive SMS before close of business to set up technician appointment. No SMS. 3 April - followed process Awanda communicated to speak to technical department. Got though to Aron Ngma-he is from the ADSL department, can't help. Need to speak to Service Department. He put me through. Spoke to Shelly Nhapo-can't help, I must speak to Technical Support-put me through. Spoke to Mangis Mabuza-can't help, I must speak to Orders Department. Put me through, but line went dead. I phoned 10210, found the "move a line" option again, waited in queue, 20 min 1st time, 30min 2nd time, no answer. On Friday no ADSL, no internet banking, no email, no phone. No way to escalate on Telkom web site. Did Google search, phoned 10212, does not exist. Phoned Regional Customer Care 0800600126, does not exist. Absolutely no idea what to do, or who else can offer ADSL in SA.

Company: Telkom
Country: South Africa
City: Head office

  <     >