Vodacom
Bad Customer Care

My wife received an sms on the Thursday 04 April 2013 notifying her to contact the call center to upgrade to the latest handset. Her contract is in my name so I called yesterday 05 April 2013 the lady said they had a system error and the contract is not due for an upgrade until 02 May 2013. I left it at that until I received the same sms this morning and got the same story from the lady on the other line that it is a system error and my contrat is due on the 01 May 2013.

I don't believe this to be a system error as it wouldn't have happened almost a day apart... Please can someone explain what the issue is.

I believe if Vodacom created an expectation and they should cover it...

Company: Vodacom
Country: South Africa
City: Upgrades

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