Vodacom
Never cancelled contract

I cancelled my contract middle January 2013. I was told my contract only ends 16 March 2013 and last payment would be end of March 2013. I received a invoice 15 April 2013. Called Vodacom to advise. I was told that it was a inbound error, and they will log a request for refund. (Which I don't need as I paid until March as told). I was told I would receive a call the next day 16 April 2013 regarding this. I phoned in again 17 April requesting feedback. No feedback could be given. As a request was logged and I would be called 19 April 2013. I phoned in for feedback and was told it would take 7 - 14 working days for feedback. And this contract would be deducted from my account end of April 2013. Why do I need to pay for someone else negligence, if I made arrangement prior. And why does the time for feedback take so long if I was told it would take 24 working hours prior to 19 April 2013. I am frustrated after holding a line for 21 minutes and still have no answer.

Company: Vodacom
Country: South Africa
City: Cancellation center

  <     >