Mtn
Over billing and non-resonse

I moved my top-up contract from my dad's name to mine in Dec 2012/ Jan 2013. In the January 2013 invoice I was charged an additional R497 on top of my normal contract as a pro rata amount for January. Problem is I never received pro-rata airtime to go with this payment. This amount went off end of Feb.

Seeing as I got my normal airtime at the start of Jan I didn't need any airtime so I requested a refund on the additional amount paid. I was promised that it would be deducted from my next invoice to be paid. Reference 97522214.

This months deductions came and viola, nothing was paid back. I phoned today to request another refund, and they said it will take 7 days to get a response out of the billing department as they are on holiday (I mean really?) Reference 98586289.

Furthermore I'm not getting my invoices via email, my father is still getting them and forwarding them to me despite me changing my email on the system via several consultants. My dad is no longer the owner of the account, I am. I don't want my invoices sent to other people!

I find the response times (7 working days?) unacceptable, and I think simple things like getting an email address right is a no braine

Company: Mtn
Country: South Africa
City: Call Centre / Billing

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