Mtn
Billing problem - Overbilled/ Incorrectly charged

I have two lines on a top up contract with MTN. On the 14th of January 2013 I requested a breakdown statement from MTN since they kept on disconnecting my lines due to unpaid amounts I did not know of. After checking the attached statement I found that there was a discripancy/wrong invoice charged then send them an email about it. They didnt debit invoice E533858907 for R268.99 dated 20/07/2012 which I got its tax invoice and acknowledge to pay. The first line was activated on the 05/06/2012, received airtime and data bundles on the 14th then charged pro rata plus full monthly subscription on the 20th because of the airtime received before the billing date. MY complain is that Invoice E533928649 amounting R437.71 dated 20/08/2012 (for my second line) which was billed without my knowledge, was never debited and didnt reveive its tax invoice did not make sense since my second sim got activated on the 14/08/2012. They charged a pro rata plus full monthly subscription on a line activated 6 days ealier and only received airtime and data bundles on the 22nd after the bill date. how did I got billed before I could use their services? The answer I got an I qoute: "We apologize for the inco

Company: Mtn
Country: South Africa
City: Temba, Jubilee mall

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