Vodacom
Shocking Service!

Upgrade at the store in December, they never put the upgrade through - I've incurred costs due to the incompetence of their staff.

Tried to speak to Mark (Assistant Manger) - no luck, he seems to forget who I am after a few days
Tried to speak to Darryl (Manager) - he's never available
Spoke eventually to Stephanie (supervisor) - who was able to start sorting out the mess they made on my account.

They've agreed to pay me the costs incurred, however its been 2 months now and have yet to receive anything, I had a look today and the total costs incurred by me due to their negligence is almost R500!

No amount of calls or emails are sorting this out, I'm at wits end - cannot believe that Vodacom treats their loyal customers this way.

Company: Vodacom
Country: South Africa
City: Canal Walk

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