Vodacom
2 Weeks for a SIM Swap - Still not working

On 2nd Jan I did a SIM Swap for a new phone via Vodacom Shop. Since then I have not had reliable service from my phone. 'No Service' reported, and unable to receive calls (Number does not exist). The Call Centre number is unusable after being on hold for 45 minutes at a time. Online Chat support responds, but is unable to actually help.

Nearly 2 weeks for a SIM Swap - phone still unusable! They then ask me for my wife's MTN contact number so support can contact me!! No response or feedback from Vodacom - clearly not interested in my business. I am contacting MTN to port my number across...

Company: Vodacom
Country: South Africa
City: Midrand, Gauteng

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