Vodacom
Vodacom IVR

Firstly I cannot understand how an IVR is configured to make you select 1 for Account Queries and then cut you off without giving you the option to change your bank account details.

Secondly the same consultant cannot help you with multiple queries but needs to transfer you to another consultant. Your call then gets cut off resulting in you having to phone the same IVR once again.

The second consultant then proceeds to go through the same security protocol in inarticulate and almost bored manner only to advise you that the info displayed on the back of the Vodacom statement, advising that you can change you credit card debit order details by phoning 082111, is incorrect and that she needs to log a call with a team called CIC (which incidentally means nothing to you) to change you credit card details.

30 minutes and 3 calls later my debit order details are still not updated. Very frustrating for a good customer who spends R1, 500 on average per month and who managed to activate her new credit card with Discovery AND change her debit order details with Altech Netstar in less than 5 minutes.

Company: Vodacom
Country: South Africa
City: Customer Care 082111

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