Discovery Life
CAN ANYONE READ AN E-MAIL???

Can it get any worst...

Last week I wanted to change my bank details because my debit order returned as I'm not using that bank account any longer. The agent said that I must send proof of bank account to change my bank details. I then responded to say that I will do so as soon as possible and that the re-debit should not take place until I've changed my bank details...

So what did Discovery Life decided to do... DEBIT MY WRONG BANK ACCOUNT AGAIN!!! After I asked in several e-mails NOT TO DEBIT THE WRONG ACCOUNT UNTIL I'VE UPDATED MY BANK DETAILS...

Well... now I sit with the bank charges... poor credit record and of course I have to fix this...

Discovery life... you need to teach your staff how to read because any person could clearly see on my mails that I DON'T WANT THE DEBIT ORDER TO GO THROUGH THE WRONG ACCOUNT AGAIN, THEY SHOULD HAVE WAITED UNTIL I UPDATE MY BANK DETAILS... OK... perhaps I should just make sure someone reads this... DO NOT DEBIT MY CURRENT BANK ACCOUNT UNTIL I'VE CHANGED THE BANK DETAILS BECAUSE I DON'T USE THE CURRENT ACCOUNT DETAILS YOU HAVE ON YOUR SYSTEM ANYMORE... OK, once more... DO NOT DEBIT MY BANK ACCOUNT UNTIL I'VE CHANGED THE BANK DETAILS!

Company: Discovery Life
Country: South Africa
City: CREDIT CONTROL

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