Woolworths
Very bad customer service

I sent an email to Woolworth's financial services on the 4th of July 2013 advising them of changing my debit order bank details. I never got an acknowledgement nor a call from them. 22days i call them and i spoke to a very arrogant consultant who blamed me that i should have called Woolworth's about my email, he also advised me to make a manual payment for something that i didn't do. I notified Woolworth's in time to change the banking details but now its my fault because i didn't call them. As it is today my banking details havent been updated they will only change in August. I found this unacceptable and why does Woolworth's have an email address if they do not read the emails and worse still contact the customer to confirm the change of the bank details. As it is now my credit profile will be affected due to a debit order that bounced back. I really find this unacceptable and very disappointing especially from a reputable company like Woolworth's. I am disappointed and furious about this hope they will sort it soon.

Company: Woolworths
Country: South Africa
City: Call center

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