Telkom
From no action to farce

This is my 3rd report about the same problem. My 2nd report finished with the "Abysmal". But I'm now out of adjectives.

This started the night of 8 February with a lightning strike. A result was a clear cable break and this was reported to Telkom 8h00 9 Feb. Given Ref# 108CRK090213. Days later (after 1stt Hellopeter report), "escalated" as ARS221861.

Still no contact from Telkom until SMS five days ago saying fault was "restored". But the cable is still severed! That same SMS give the old fault # 10212 (has been 10210 for a long while) & an escalation URL that is invalid. (I later managed to get a very different correct URL from my ADSL ISP.) I wonder how long those incorrect SMSs have been going to customers? Clearly Telkom doesn't care.

We called Telkom again, stressing that this was an existing complaint. But an apparent new case was opened, ref. 888CRK210213. After my 2nd Hellopeter report this was "escalated" as ARS222653.

17 days with no landline or ADSL. During all that time Telkom's only response has been "boilerplate" SMSs and ref. #s. And incompetence. (Saying fault was "restored".) For a simple repair that was diagnosed and reported as such to Telkom on 9 Feb.!

Company: Telkom
Country: South Africa
City: Magaliessig Ext. 1

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