Cell C
Paying for a service I am not receiving

I have a blackberry 9780. I have not been able to access anytbing on my phone using BIS for the past three weeks. I can not access the internet, dont receive emails, can not access apps using BIS. i have called Cell C call centre on numerous occassions and I always get told that they resent my service books and that it should work, even after I keep telling them that it does not make a difference. Someone at the call centre also told me that someone closed my case incorrectly therefore everybody is telling me the case is solved. I also visited the Cell C shop and I was told that CELL C IS AWARE OF THE BIS PROBLEMS BUT ARE REFUSING TO LET CUSTOMERS KNOW ABOUT THE PROBLEM! My BIS also recently expired and I had to reload my BIS and still it does not work! I AM PAYING FOR A SERVICE I AM NOT RECEIVING.

Reference numbers for my calls and cases:
1747491
13021600112975
1749367
1302200000129923
1302200000268981

I have alsof contacted other times but could not get a reference number, as I was either cut off before receiving the reference number or I did not ask for one

Please contact me urgently regarding this as I refuse to pay any longer for a service I am not receiving.

Company: Cell C
Country: South Africa
City: National call centre

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