Mtn
Request for itemised bill: no response

Regarding MTN account nr A1080803 (cellnr 083-2686268). I have contacted the call centre from 28/1/2013 - 1/2/2013 numerous times, requesting an itemised bill for Invoice nr E032666725 (26/01/2013), as I have received an account for R3 361.39 for the period (roamed calls which I want to double-check). Reference nrs of calls: 96422046, 96430501, 96518316, 96592888. Each time I was told that an email would be send to me within 24 hours. Not one email were sent to me, except just the normal statement (no itemised bill) which were again sent on 2 January. I accepted costs that would be incurred for the itemised bill. I went to The Grove MTN store for assistance. They could not help me, sending me to the Menlyn Park branch. After waiting for an hour in the line at Menlyn, I was told that MTN has no service centre anymore, everything must be done on their website. I logged into the website, but there was no way to obtain an itemised bill from there. However they are charging me for? mmediate itemised bill: R19. I logged a very complete complaint with all details on the website on 2 February, to which I have received no reaction. I just want the itemised bill please!!!

Company: Mtn
Country: South Africa
City: Pretoria

  <     >