Vodacom
Insurance claim

I took a phone in for repairs on the 5th of January 2013 at Vodacom Cresta. After the phone was booked in I received an sms to inform me that the phone went in for assessment. A week, upon enquiry a consultant informed me that the phone was sent for advanced assessment as they were not to repair it. Two weeks later I still have not received further feedback. Upon enquiry I was informed that the phone cannot be fixed and that we need to go to an outlet to choose a phone to the value of R2500. I challenged this as I am paying R119 per month on the insurance of the phone therefore I need to be able to get a phone in the value band that i am paying the fees. The consultant at Vodacom Repairs Cresta informed me that because I used a different sim card in the phone the phone is now only insured for the value of R2500. He was not able to show me the initial policy I signed when purchasing the insurance and did not want to take accountability for my query or unhappiness. He informed me that the insurance is not part of them and that i needed to phone the insurance and deal with them. I believe Vodacom should deal this as they sold me the insurance and deduct the debit order each month.

Company: Vodacom
Country: South Africa
City: Cresta

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