Vodacom
Vodacom Insurance

Good day,

I am very upset to find out that my current phone was insured with vodacom for only R2500.00

I took the Blackberry Tourch and asked to have it insurrance with Vodacaom. I have signed for the necessary permission to add that to my contract

When I put in a claim for liquid damage two weeks back I was informed that I do have insurance but only for R2500. Why was I not informed of that on the time when we discussed the insurance. I was happely under the impression that my phone was fully covered.

I had to except that they cannot give me the original Blackberry Touch and had to take a Blackberry Curve for the value of R2500.00 and on top of that I needed to pay for the liquid damage R500.00 and the access fee of R300.00.

My understanding when requisted for insurance on the contract for the phone I took (Blackberry Tourch) was fully covered, and for the mistake Vodacom make I now have to be satisfied with the error.

Am I to take responsibility that when I requisted for insurance they did their work corrently. I am the client with requests and as a Consultans they need to know to do they work corrently.

Why do I need to suffer for their mistake.

Company: Vodacom
Country: South Africa
City: Secunda

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