Vodacom
Cancellation of contract

I moved to UK last year May and before I left, I put in a request to have my contract cancelled (via the chat assistance)

The person I dealt with helped me out and then set the termination date for the end of May. So turns out that vodacom decided to kick off the billing again (beginning June) without my consent or notification and were billing me till September last year,

Now I am in arrears thanks to them plus I requested that my number be transferred over to pay as go so when I do visit Cape Town, I have an SA sim card to use and don't have to get a new number and waste money sending the new details to all my friends.

The sad thing is that I have provided them with all the proof they need to have my number re-enabled but it's been a whole week now and I have received my first feedback today and that my query has only be escalated to admin now.

Here is my question: Is common sense a curse?

Company: Vodacom
Country: South Africa
City: Cancellations

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