Vodacom
No response, breaching contract, disgusting servic

I am now reposting this report: Last month I received an unusually high bill for my 3G account, I was under the impression that my contract had a limit as previous months when I had run out of data I did not have access and had to call in to purchase an additional bundle. Low and behold this had somehow changed. I then called in and asked them to please impose a R500 limit on this account to avoid excessive data charges. They agreed at which point my bill was sitting at 1600. I purchased 3 bundles to allow me to get through the month totalling 6GB or R450. Today I receive an sms stating I am sitting at R5, 800 data charges on this account. I call the number provided and they cannot assist so put me through to the data department, data department advise they cannot view the limit imposed so refer me to accounts, accounts say that I need to speak to data at which point I just want to give up. How can Vodacom decide when and when not to enforce a customers request for a limit. To remove a limit and to decide when open billing can resume. I want the records of the call where the limit imposed and the additional charges reversed as this is surely a breach of the consumer protection act

Company: Vodacom
Country: South Africa
City: Call centre

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