Vodacom
Call Limit Not Set

After requesting a Call Limit with notifications and soft locking, I was surprised to find last month and this month my billing is over double than what I normally pay. It appears as if I had access to data in an out-of-data bundle rate. To my dismay, I logged in online to find my "Call Limit" was set to notifications only, for which I only received a notification that I had used a 100% of my "Call Limit" amount.

In an attempt to curb anymore costs, I created a new "Call Limit" with a soft lock as originally requested when I called into the call centre. My phone was immediately locked despite having "Free Minutes" and having purchased additional Data Bundles.
This suggests, that should you exceed your "Call Limit" (via Data or Calls) any "Free" services you have available will be suspended until you increase your threshold or purchase additional services - thus forcing the consumer to buy more services to activate existing "Free" services.
Surely I should not be paying for these additional fees after requesting a call limit, furthermore I sincerely hope Vodacom addresses my concern of suspended services in lieu of freely available services.

Company: Vodacom
Country: South Africa
City: Northcliff

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