Vodacom
Nobody in the company can assist

This morning my MyGig 3 account was off. I have a soft lock on the account to prevent me from going over my limit by more than R 120. I connected to the Wi-Fi modem address and according to the SMS's on the device I used almost 700 megs of data between 10PM and 12:30 AM. The account was soft locked although I did not have any devices connected to the router. I phoned Vodacom call centre to lodge a dispute. This was done and the service was quite good. This afternoon I logged in on to the website to buy a bundle since I need my internet. To my surprise I saw my account on this number was already more than R 800 over the bundle account. I immediately phoned the call centre again and they informed me, that since I have already logged a dispute, they cannot investigate. When I arrived home the bill reached R 1 300. I phoned again and demanded an answer. Still they cannot help me and told me I cannot get this resolved until their auditors have concluded the investigation which can take up to 14 days. I eventually managed to buy a bundle, but cannot activate the account before I increase the soft cap limit, which I actually see as accepting the amount, but I have no choice.

Company: Vodacom
Country: South Africa
City: Call Centre

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