Nashua Mobile
Poor Billing on Data Nashua/Vodacom

My iPad/Data account yesterday was blocked and when phoning Nashua Mobile Call center I was advised my account was R99. I requested a bill lift and adhoc bundle to avoid out of bundle rates. After a few hours of my account still not being unlocked I called again (all on my costs as Nashua has no free call line) and was confirmed that network and Nashua had unlocked me yet STILL I couldnt connect. I received a sms last night stating my account was now R703 odd and I was soft locked as my limit was R699. I was unable to use my iPad/data until this morning. A couple of minutes ago I phoned to confirm if additional bundle requested had been loaded yet and found out my account is sitting at R743. What the?? Their excuse not being able to "cut me off" or soft lock is because I was "constantly" downloading. I mentioned that on numerous occasions I did a balance check via the Vodacom Dashboard. The person I spoke to this pm said the best way to check mt balance is to but the sim in a phone. How the do you do that if it is a standard sim and your phone takes micro sim?? Vodacom AND Nashua need to pull up their socks and find a better way of solving these data problems.

Company: Nashua Mobile
Country: South Africa
City: South Africa

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