Mtn
Unauthorised change and downgrade of contract

My wife went in to change my daughter's contract to a topup 100. The lady (Nthabiseng) assisting my wife then changed our original procall 750 which have been running for several years, downgrading it to a topup 100. In the process, I lost all my free minutes and cannot make phonecalls (causing damage to my business). These ware 2 totally seperate contracts with different phone numbers.
After revisiting the branch to rectify this on Saturday the 11th of Jan, a gentleman called Barry assured us that this will be rectified within 48 hours and original contract values will be restored.
Several phonecalls and emails later - which includes communication with the " regional" manager? called Matthew, now feedback or progress have been forthcoming.
Whenever we contact them, we get told that the issue have been forwarded to head office, and they will attend to it when they have time.
As clients of over 20 years of MTN with various contracts with them, the service is totally unacceptable.
With service like this, you get forced to join the opposing service suppliers i.e vodacom, telkom or cell c.

Maybe we will get better client appreciation on the other side!!

Company: Mtn
Country: South Africa
City: Campus square auckland park

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