Telkom
Line Transfe

I requested a residential line transfer from Stellenbosch to Tokai more than a month ago and there has been no progress. I operate a business which is dependent on full-time internet access.

The installation in Tokai was scheduled for the 6th of January and the job was confirmed by a technician 1 or 2 weeks prior to the installation date. I contacted Telkom again in the last week of December to confirm the address and the job.

Nobody contacted me on the day of the installation to explain why I still have no telephone line. Tuesday, 7 January, I drove through to the Claremont Telkom branch to get more information regarding the delay. I was told that it should be sorted out shortly and the reason for the delay is the availability of "ports and numbers".

I do not understand is why someone only now discovered that there is a problem after all the confirmations etc. I am also being billed for this period even though I do not even have an active telephone line and was forced to make use of more expensive data charges for internet access.

Ref Number: 0218828815
Escalated Ref Number: 2092

I would like to have this sorted out ASAP, or I will cancel the contract and make use of an alt

Company: Telkom
Country: South Africa
City: Cape Town

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