Telkom
Availability of ADSL

We moved from Johannesburg to Cape Town. I run a small business from home and it is vital that I have access to the internet. We applied in Cape Town for a line and adsl early December 2013. We were told there was a port available and the availability of adsl would not be an issue.

When I phoned (and later went to a Telkom branch) this reference number proved bogus. I then reordered adsl on that line. This was on 20 December 2013. I was told the line would be upgraded and I would have adsl within 24-48 hours.

I called in early January only to be told there are no ports available and that Telkom will not be able to make one available for a single person (fair enough), that the area is not due for an upgrade and I must simply wait until a port is available.
I called again to check on the status of the line on 15 January. I was told specifically that there is a port available and I can expect the line to be active on Friday (17 January). Call ref 913 48926A.

I called on Friday to make sure the line was active, I was told once again no ports are available after being expressly told there were. I spoke to the shift manager Zanele (011) 362 2799 who has still not returned my call

Company: Telkom
Country: South Africa
City: Glencairn, Cape Town

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