Vodacom
Customers: An inconvenient interuption to process

On 1 Feb I migrated from 1 contract type to another. The new contract type does not automatically include a Data bundle. I logged onto [URL Removed] and activated a data bundle on 1 Feb. I contacted the CC to confirm how long it would take, they said 24 hours. On 2 Feb, 26 hours later, I contacted the CC again because no data was allocated. They informed me that there was a problem with the activation but that they would escalate it. Technicians dont work over the weekend I was told (really?) but they would solve the issue on Monday. I received SMS's to say that the issue was logged and another to say it was handed to CIC (What is CIC???) On 3 Feb I received an SMS from Thabo Daweti to say that the issue was resolved. I check and found that it was NOT! I checked again today 4 Feb to find that is was DEFINITELY NOT and called the CC AGAIN! This time I asked to speak to a manager. The manager kept me holding for 15 minutes only to tell me that the calls should not have been closed and I would have to wait another 24-48 housr for an answer?! Customers are NOT ALLOWED to speak to the 'back office' who "resolve" the issues. I must just wait.??!!

Company: Vodacom
Country: South Africa
City: "Service" provider

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