Mtn
PATHETIC CUSTOMER SERVICES AND BILLING RESOLUTION

At the beginning of April I Renewed my contract with MTN. The contract included a 300MB Data Bundle / month. When enquired about my data bundle on the 13 May at my local franchise store, I was informed that the data bundle had not been activated. The bundle was then activated for the month of May. For the month of April as I did not have a data bundle activated I unknowingly paid for the data used out of my airtime at the Premium Rate. I was told to raise a query to have the airtime credited as this was through no fault of my own. I have now had to follow up on 5 separate occasions, each time getting a different operator who "looks into" the complaint, acknowledges the mistake on MTN's part and then promises to escalate the issue to the billing department who will contact me within 24 hours having resolved the issue. I now phoned to speak to a supervisor to try to get the issue resolved. The supervisor, Brenda Lebelone, would not take my call. The customer services rep told me that the supervisor had put a request through to have the data bundle credited on my account, value approx. R79 . Airtime spend on data in April approx. R1000. Still no resolution, new query been 'escalated'.

Company: Mtn
Country: South Africa
City: Customer Services

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