Virgin Mobile South Africa
Over Billing

I have a contract with Virgin Mobile to the limit of R1000.00 'Top up'. Apparently if I reach this limit my airtime is stopped immediately and I have to wait for the new month. I have chosen this to keep tabs on my monthly budget. As my air time varies per month I have an open debit order agreement with the 'trusting' Virgin Mobile Group, to deduct the correct amount off, of each month. Well on the eve of 20th Dec 2013 they confidently debt my account of R4100.00 (not R699.20)!! I went to the branch in Pavilion on Saturday and was told that they needed 24 hours for their system to update, but I could go to ABSA and have the stop order reverted, obviously at my cost and I guess a good chance of not seen that refunded! I chose to phone 123 first thing Monday morning (23/12/2013) at 08:10. I was told after finally getting to 'someone', that this is a 'TERRIBLE' mistake and we will see to it ASAP! I still have not had a refund or a follow up call?! Pavilion Branch laughed at me saying don't worry 'they' have made this mistake before and even to their own staff?? R4000.00 mistake to 10000 customers is a neat R40m gaining interest for 5-7 days. Well my Christmas gifts... bad timing!!

Company: Virgin Mobile South Africa
Country: South Africa
City: Headoffice

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