Virgin Mobile South Africa
My contract is R1000 but they billed me R2028!

Virgin Mobile deducted R2028.00 from my bank account on 20 December 2013. My contract, however, is only R1000; should I reach that limit, I am able to top up on a pay-as-you-go basis. When I queried this (a month ago today) I was told that Virgin Mobile had in fact made a mistake and my money will be refunded within 5 - 7 working days. I have called at least 8 times since then to find out what is happening in this regard and every time I am told that someone will look into it. I have had no results and seen no money! I have been put on hold for up to 15 minutes and have been conveniently disconnected twice. I am at my wit's end and am hoping that perhaps now some action will be taken.

Company: Virgin Mobile South Africa
Country: South Africa
City: Head Office

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