Nashua Mobile
Debit order despite cancellation of contract

I contacted Nashua Mobile via their website on Friday, 29 November 2013 in order to terminate my data contract at the end of December 2013.

I received an emailed response from Lilanie on 30 November 2013 acknowledging receipt of my request, but enquiring whether anything could be done to retain me as a client. I replied via email on the same day stating that I had finalised my decision to terminate my contract with them.

On 2 December 2013 I received an email from Cesper Greenall stating that my support request had been closed.

Now, on 1 January 2014, Nashua Mobile has deducted another month's subscription despite the fact that the contract should have been terminated at the end of December 2013.

This is totally unacceptable and I await the refund of the amount deducted via debit order.

Yours faithfully,
Ian

Company: Nashua Mobile
Country: South Africa
City: Client Services

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