Telkom
No delivery and Bad attitude!

I reported my ADSL line fault on the 13th/Dec/2013. And Telkom call centre confirmed that it is a fault on Telkom side. The fault had been escalated and then closed with the fault unresolved. The same fault has been escalated the 2nd time on the 28th/Dec/2013 after I called. I phoned the call centre at 10210 Ext1-2 on the 31st/Dec/2013 at 16:45 with a gentleman listened to me and tried to find a supervisor to resolve the issue. After I was put on hold for about 40~45 minutes. A woman call herself Christina pick up the call. I explain to her why I am holding (by now she already knows that I have an open fault for more than 17 days) and asked for my phone number, physical address. I answered these questions which I have answered about 15 times in past 17 days. And she start asked me what kind of fault I think I have without even look at the fault status on her computer (I know they can check the status from my telephone number or fault reference number). I told her don't ask me these questions and she simply hung me up. So I have a fault ADSL line (voice is working, just no ADSL) after I report the fault 17days ago and a call centre personnel simply hung up on their angry client.

Company: Telkom
Country: South Africa
City: Kempton Park

  <     >