Vodacom
Deal Match ignored

11 Dec 2013
I went to Cradlestone Vodacom to upgrade my 4 contracts. Wanted to upgrade to iphone 5S but they could only offer 16GB and want minimum of 32GB. Advised Vodacom that I could get the iphone 5S 32GB from their competition and I was advised to bring written proof of this and that Vodacom would do a DEAL MATCH
19 Dec 2013
Took proof of iphone 5S deals from MTM to Vodacom Cradlestone. They emailed Vodacom and said that I would have a reply within 48 hours. (SOPHIA MABOE)
21 Dec 2013
Went to Vodacom Cradlestone and spoke to Callie who advised that he is also still waiting. I asked him to follow up and get back to me (NOKUTHUTHA TSABALALA)
23 Dec 2013
Went to Vodacom Cradlestone and they could still not assist me
27 Dec 2013
Went to Vodacom Cradlestone and they said the would follow up
31 Dec 2013
Went to Vodacom Cradlestone again and all they said is that they are still waiting and might hear back on Thursday 2 Jan 2014

I FIND THIS UNACCEPTABLE. DO I NEED TO MOVE MY CONTRACTS (X 6) TO ANOTHER SERVICE PROVIDER OR WILL SOMEONE FROM VODACOM TAKE CARE OF THIS CLIENT WHO HAS BEEN LOYAL FOR 18 YEARS

Company: Vodacom
Country: South Africa
City: Upgrades

  <     >