Mtn
Contract to prepaid migration

My contract number was migrated from contract to prepaid, before the migration I had - R300 airtime, when the migration happened all the airtime was gone. What i dont understand is that the airtime was already paid for by debit order, so y does it get cancelled when migrating? When calling the call centre to enquire I was put on hold for 20 Minutes whilst the agent was looking for the manager. This is unacceptable please can someone contact me to explain this

Company: Mtn
Country: South Africa
City: Call centre

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