Vodacom
Data bundle activated on wrong number - iPhone App

I have 3 Vodacom contracts. I recently bought a 1-Gig once-off data bundle for my one contract with the Vodacom app on my iPhone. Shortly after, I received an SMS on one of the other number (my main cell) to inform me that my bundle has been activated. Finding this odd, I decided to confirm the data bundle was correctly activated, only to find, as suspected, it had been loaded onto THE WRONG NUMBER! I phoned Vodacom's call centre only to be informed there is nothing they can do to rectify Vodacom's mistake. How difficult can it be to correct this? I'm not asking for a refund! What happened to "the customer is always right", especially if the customer was not in the wrong! I also see this is not the first time this complaint has been brought to their attention.

Company: Vodacom
Country: South Africa
City: Vodacom

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