Vodacom
Vodacom Cancelled accounts

I cancelled two of my vodacom contracts recently, or so I thought. I filled in the required documents, made the payments I was told to make with the correct reference numbers on the 25th of October. More than a month later I am still getting billed for the two contracts I supposedly cancelled. When I phoned Vodacom to ask what the problem is, I was told Chantelle Cholwic was the one who handled the cancellation and just never did what she was supposed to. As soon as my remaining contracts run out with Vodacom, I am moving to MTN. Opening a contract is a piece of cake and takes about 15 minutes, cancelling one takes more than two months and is a nightmare. The service was just pathetic and I couldn't help losing my temper. When a line gets dropped (thanks vodacom) the operator doesn't phone you back either so you never speak to the same one twice which just adds to the frustration. Pathetic, just pathetic.

Company: Vodacom
Country: South Africa
City: Cancellations

  <     >