Mtn
Over Committed - what a joke

So there are not enough characters here to type my whole story. I am disgusted. MTN rejected my application for a 3G data contract for R249 p/m. There is a whole story to be explained here. I was not given a very good explanation. I have been a loyal MTN customer for probably 20 years now and I have never not been able to pay my account or any other account that I have for that matter. I was told that I am over committed. I would like to know what this is based on, because I know that I am definitely not over committed. The reason I came to MTN is because I wanted to cancel my existing Vodacom 3G contract to get and MTN one so that I have everything with MTN. I currently pay R369 for the Vodacom (pay it every month without issue). Anyway, if this is how MTN thanks their loyal customers I am seriously concerned. This incident has really insulted me and I am seriously considering cancelling everything I have with MTN and taking my very loyal business elsewhere. I don't need to be treated like that. I waited pateintly in the shop while any number of things were being delayed and the computer mouse was being hit against the counter as well because it wasn't working. Seriously!

Company: Mtn
Country: South Africa
City: East Rand Mall

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