Vodacom
Existing Customers not Valued

The Vodacom Shop in Nelson Mandela Square (Sandton) was contacted to do my cellphone upgrade to the new iPhone 5S 16 gig. I have to use these stores due to a trade in that wish to do. I was told by the sales consultant that they have stock but it is reserved for new customers only.

Where is the Vodacom's loyalty to its valued loyal customers? I am listed as a high value customer on the Vodacom customer database yet I am given no preferential treatment to any new customer? Where is the benefit to being loyal supporter? I have been loyal customer on the current number since around 2000 and have other numbers in my personal and business capacity.

I did not consider any other network as I was comfortable with the service offered, maybe this blinkered mindset needs to change and I should research the other available networks. Any advice from anyone out there, will be appreciated.

To think I was just considering the business option of using the vodacom switchboard!!

Further, i have to resort to lodging a complaint on this website because one gets referred from the customer care line, to their manager to the Team Leader, all of whom do not have the authority to assist.

Company: Vodacom
Country: South Africa
City: Sandton City Mandela Squ

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