Vodacom
Rudeness from 111 call centre

I called to verify my billing to be deducted for Dec, since the voice on 111sounded incorrect when it said the amount was to be deducted on 2nd Jan. Unfortunately I don't remember the first person I spoke to who couldn't explain the account to me, then told me to hold then found myself speaking to Zolile Ndunge. He asked me for my number which I gave though I thought "odd" since he would have it in front of him as I was "transferred" to him. When he started to ask for the ID no. I refused and told him I'm not verifying my details again, when I had done that with the person I was with 5 mins ago and just needed my account expalined. He told me how he did not know who transferred the call and that I should verify or he was not going to help. Asked for the supervisor (Zolile will know who this would be) I also refused to verify with her, told her to remember it was still the same call to me even if for them it's the first thus I don't want to keep repeating what's already in front of them and I just needed myaccount explained. Same attitude as Zolile and put the phone down in my ear. Don't think she was the Supervisor. Tried the head office, was transfered to customer service with no notification

Company: Vodacom
Country: South Africa
City: Johannesburg

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