First National Bank
PATHETIC SERVICE SACARSM LACK OF ASSISTANCE RUDE

TODAY THE MEANING OF HOW CAN WE HELP YOU AS YOU SLOGAN IS A JOKE. I LOST MY BANK CARD, I WENT TO THE BRANCH IN JOHANESBURG CITY CENTRE . I FIRST TRY ONE OF YOUR FACILITY CARDLESS SERVICE, WAITED 5TIMES TO RECEIVE MY TEMPORARY PIN AT SOME POINT INSTEAD OF ASSISTING ME THE CONSULTANT TOLD ME I WAS HOLDING THE QUE, WENT INSIDE YOUR BRANCH WHERE I WAS ASSURED THAT I COULD BE ASSISTED WITH A REPLACEMENT CARD, MET THE COLDEST CUSTOMER SERVICES AGENT DAINE NAIDOO WHO DIDNT EVEN GREET . TOOK MY DRIVER 'S LIENCES AND TOLD ME "YOU NEED TO GO TO YOUR BRANCH AND FIRST VERIFY YOUR DETAILS, I CANT HELP U, I EXPLAINED THAT I DID NOT HAVE MONEY ON ME AND WAS INEED OF ASSISTANCE SHE TOLD ME I QOUTE YOUR NOT HEARING ME ITS COMPANY PROCEDURE I CANT VERIFY YOU UR BRANCH DIDT DO THER JOB!! I TOLD HER I DIDNT HAVE MONEY ON ME AND COULD VERIFY ANY SECURITY QUESTIONS SHE ASKED . SHE WAS HOLDING MY LIENCES SAID YOU CAN BE ANYONE AND YOU NEED TO EXPLAIN IN WRITING FUNDS IN YOUR ACCOUNT . I ASKED TO SPEAK TO HER MANAGER . SHE SAID I HAVE A SUPERVISOR IN A VERY RUDE TONE, IF YOU RATHER HEAR IT FROM MY SUPERVISOR THAT ''' WE CANT HELP YOU!!! HER MANAGER CAME BACK AFTER 20 MINS SAID SORRY WE CANT HELP YOU

Company: First National Bank
Country: South Africa
City: JOHANESBURG

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