Virgin Mobile South Africa
Worst Service

I have been more than patient. 4 months of incorrect billing. When speaking to Leslie they didn't even have me on the correct contracts. My billing has been incorrect for 4 months, I get billed for usage when I am on top up contracts. I waited a month for my upgrade, eventually I went to a store front. The lady advised me that they are billing me for the upgrade I hadn't even received as yet, so she cancelled that one and did a new one so that she could give me the upgrade. I pulled all my funds out as I did not want to be incorrectly billed. Their accounts eventually called me - I asked her to please sort out my account and let me know what I need to pay and I will make the transfer. No call back. This month I have been debited twice for the incorrect amounts and when I called I told Leslie I wanted to speak to a manager, (after 4 months of problems I think I need to go higher), his response is he will not do that as he will follow procedure. I wonder what has happened to customer is king or queen in my case.

Company: Virgin Mobile South Africa
Country: South Africa
City: Call centre

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