Mweb
Cancellation & downgrade a nightmare

I have been a customer for many years and have never had too many problems. However due to us moving I have been trying to get my ADSL line cancelled and my subscription downgraded in order to maintain my email. I sent my first email requesting cancellation on the 14 December and specified there that I did need confirmation for Telkom in order to cancel my Telkom line. There have been numerous emails regarding this cancellation. I finally received a cancellation confirmation on the 17 January, however I still have not received my sms in order for me to notify Telkom & Telkom still has not received the cancellation order! I think that this is totally unacceptable considering that Telkom also requires a month's notice. The other complaint that I have is the fact that although MWEB require their customers to give 1 calendar month's notice they still charge them the full amount for the following month despite the account being downgraded. I cannot believe that they think that it is acceptable to do this. Why is it MWEB can easily increase how much they debit customers in one month, but they seem unable to decrease how much they deduct in the same time frame!

Company: Mweb
Country: South Africa
City: Headoffice

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