Vodacom
Auth Details required (Ref 009Y-YQ5N)

Hi there,

This is the 2nd time we're tried logging a service request with Vodacom's online Customer Care, however each time we receive an auto-reply requesting further authentication details, but these auth details I feel are unnecessary and risky in today's age of IT.

The auth details requested are:
1. ID Number
2. Bank Name & Account Type
3. Vodacom Account #

Granted they're not asking for PIN numbers and the like, however even these 3 details are enough to open someone up to matters of.

Please would you rather contact us and confirm any such details verbally if necessary - not via a clear-text unencrypted e-mail,

Regards
William R.

Company: Vodacom
Country: South Africa
City: Gauteng

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