Vodacom
Capturing of Wrong Banking details

I took a contract with Vodacom for 24 months, (Samsung Galaxy Tab2) beginning on the month of August 2013, I submitted bank statement (Capitec bank) as requested. The problem began when I received an Sms from Vodacom on the 26/09/2013 saying my account is in arreas by R55.64. I then called the customer care and I was asked to verify my banking details, that's where I was told my banking details were captured incorrectly; they captured standard bank instead of Capitec bank and the account number was even wrong. I don't have an account with standard bank. I was then told to make a payment of R294.76 in cash which includes the interest mentioned above.

I would like Vodacom to reimburse my R55.64, it's not my fault that the account was in arrears. It's Vodacom staff who captured the incorrect banking details although I completed the application form furnishing the banking details of my capitec account supported by a bank statement.

Company: Vodacom
Country: South Africa
City: Sunnyside, sunnypark

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