Mtn
POOR SERVICE WITH CONTRACT MIGRATION

I opened a new contract with MTN 26 October 2013 for a Sony Xperia Z Smartphone. It was an open line contract and I went back to MTN the very next day to change it to a Top Up contract. I was told it can be done but during the week because they are closed on weekends and I would be contacted. I waited a week and a half and was not contact so I went back to the store and was helped by someone else who said he needs to send through different paperwork. I signed some documents and was told that it will take about a week to be changed and I should come into the store and check. I waited for another week and a half and went into the store when I was helped by someone else. She then asked the guy who helped me whats happenining and he said he needs to send them a letter and he will only send it that day and she would contact me. she didnt contact me and i went to the store again, was helped by a new consultant. I have now been helped by 5 different consultants over 4 weeks and I still cant make/receive calls and I am still not on the contract option i want it on - this means that I have been charged pro rata for airtime and data that I have'nt been able to use. IT IS TOTALLY UNACCEPTABLE

Company: Mtn
Country: South Africa
City: Cape Road, Newton Park

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