Vodacom
4 months later - still over deducting

In down graded in July from a Talk 130 package to a R89 pm all in cheapie contract. You continued deducting a talk 130 fee. After logging a complaint, you finally credited my account last month. Except, this month's invoice is showing a R225 deduction for Talk 130 subscriptions. I have spoken to 3 different departments (client services, accounts and your upgrade department) and have spent 30 minutes on the phone this morning, and no-one can tell me what is going on or why this deduction is still reflected. I can't see the credit note that was issued on this account either.

This is an absolutely SHOCKING experience. Please don't phone me to apologise. I am beyond that. I just want you to fix this. Epic fail.

Company: Vodacom
Country: South Africa
City: National

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