Vodacom
SIES customer care at Vodacom

I sent an email of my change of address- called 3 times still no changes and it seems my email was captured incorrectly. I called today and spoke to 5 different people being sent from pillar to post.no one is taking ownership and no one seems to want to escalate the query I guess its only on hellopeter where people do something. i would like the sales call for my wifi router to be pulled as i was told the data carries over and got the shock of my life when i have a 1.9k bill on it and its a matter of a carryover only from the previous month. anyways i told the accounts dep that i cannot afford to pay that amount on top of my bill she confirmed a request for a payment arr and i wil get a call. that didn't happen. i registered on the self help options and tried to find details since the call centre is not helpful. i was told i cannot be helped because i am not in arrears. so i will cancel my direct debit at the bank. Vodacom can then help when i am in arrears as i have been told because i receive no statements and all agreements have not been fulfilled. no one has time for this but come time to debit my account you know what to do! Aaargh! sies.

Company: Vodacom
Country: South Africa
City: Call centre

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