Mtn
Billing Breakdown

I received my June 2013 statement from MTN on the 07/07/13 in the amount of R3948.70. I have never in my 14 years with MTN ever received such an account. On the 17.08.13 I contacted 808, spoke to Bongani (ref no 103158852) and asked for a break down of the sites visited and how this invoice was made up of. He explained this would take between 2 to days to be resolved. On the 10.09.13 I rcvd an email from Lehlohonolo Moqechane, Billing queries administrator. All he gave me a breakdown of the data that was used. I was not happy with this and replied to his email asking him to give a list of sites visited or downloads that was made. he never replied. On the 25.09.13 I went to the MTN in Canal Walk logged an complaint with Noluthando ref no 2702705. I then on the 29.09.13 ph 808 again, spoke to Fikile gave her the above reference number. She says this query was sent to Vivian. Now today is the 4 October 2013 and not a single person has bothered to tell be we looking into this matter and when they will come back to me. There is definitely and error in this billing. I want and explanation for this extremely high bill. Quick to take my money but dont have the time to sort out my query.

Company: Mtn
Country: South Africa
City: Head office

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