Vodacom
Bad Customer Service

Vodacom should be penalised for BAD SERVICE and CUSTOMERS COMPENSATED.

Data query not handled professionally:

SERVICE REFERENCE: S3-TXHAK- K2XV
o 5/8/13 I went to Canal Walk Vodacom to query my July account of R3, 235.11
o received an Itemised Billing
o queried 3 large amounts (27/7/13 - R861.19; 24/7/13 - R453.35; 21/7/13 - R958.22)
o told that a query had been logged

SERVICE REFERENCE: S3-TYJZP-P9LPL
o 17/82/13 again went to query at Canal Walk
o was told again that the query had been lodged
o was told that Accounts Department would phone to update me

SMS RECEIVED 22/8/13
o stating unable to make contact with me regarding data billing query and to call 082155 to log a new query.

Unacceptable and poor customer service because:
1. drove to Canal Walk Vodacom twice
2. twice supplied my details and logged this query
3. then received an SMS that I would have to log a new query
4. I phoned 082155 and spoke to Sherwin and he gave me another reference number: S3 TYY3K-KOWQJ .
5. was told that Fabiana Isaac was the person handling the query
6. Sherwin sent a message to Fabiana asking him/her to phone me to let me know the outcome.
7. NO REPLY/RESOLUTION TO DATE

Company: Vodacom
Country: South Africa
City: Canal Walk

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