Mtn
Unreasonable Billing, Consumer treated unfairly

I've been a loyal subscriber to MTN for almost 5 years now. My account is up to date & I've NEVER missed a payment. I upgraded on the 01/09/2013, anytime 350 Galaxy S4 handset. On the 24/09/2013 I got an SMS informing me that I reached my credit limit of R2267.00 & that my services have been SUSPENDED (So now I can't make any outgoing calls). I then queried this & according to MTN I used out of bundle data of 2.676 GB @ R 2.00 a MB (ridiculous pricing) amounting to R 3920.97 excl VAT, without receiving ANY WARNING, my account was just suspended. I've queried the data usage, but I can only be helped 11/10/2013 (next bill run date), which is TOTALLY unacceptable. I want this sorted out immediately. I'm not going to increase my credit limit so that they can bill me for more data I didn't use. They have suspended my services without proving that I used the data & how can they bill me for more than what my credit limit is? I couldn't get answers from your contact centre, just telling me they "don't know". I'm DEFINITELY going to take this further!

Company: Mtn
Country: South Africa
City: Service Provider

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