Telkom
Left hanging

MY home telephone line and ADSL connection stopped working on Wednesday night 14 August 2013. I reported the fault to the Telkom call centre on Thursday morning 15 August 2013 and was told a technician will attend to it. I received a reference number and waited for a response. After I made a few more calls to the call centre (they do not update you, you must call them) I was told that the technician reported that the cables were by cable.
It is now Monday 30 September 2013 and I have lost count of the number of calls I have made to them from my cellphone and the only response I get is that they are busy and that I must be patient and that they will escalate the fault. The fault has supposedly been escalated 5 times already!
I am still paying for the phone line, the ADSL line and the ISP for zero service. Telkom you advertise all these frills and cheap ADSL connectivity but can't provide a service to existing clients.
Totally dissatisfied and looking elsewhere.

Company: Telkom
Country: South Africa
City: Western Cape

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