Telkom
No ADSL for more than a month & still have to pay?

My Telkom ADSL connection was disrupted on the 18th of September 2013. I phoned Telkom and they sent out a technician the following day. The technician tested the line and confirmed that it was faulty. He could not fix the problem because he said that he was not qualified to do that but told me that they will send another technician. On various occasions I phoned Telkom to find out what the status on the fault was and they told me that the fault log is still open.
On the 19th of October I got an SMS that the service was restored. That was one month later but the ADSL was still inactive and no technician visited my premises. I contacted Telkom and the told me that the fault has been closed even though I replied to the SMS that the fault was still active.
They told me that they have to log a new fault. Still no technician.
On the 23rd of October after various phone calls, complaints and still no technician I once again received an SMS from Telkom to inform me that the service was restored. I checked my ADSL line and there were still no connection.
In the meanwhile they still bill me for the service not rendered.
My connection was eventually restored on the 25th of October 2013.

Company: Telkom
Country: South Africa
City: Pretoria

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